Primary Care Training Services
for quality multi-disciplinary healthcare training
Conflict Resolution Workshop
Conflict Resolution Workshop
This workshop has been mapped against CQC standards, KSF Dimensions and is run by approved instructors in accordance with best practice guidelines.
Learning Outcomes
Conflict Resolution Training is mandatory for all frontline NHS staff. The purpose of the course is to consolidate candidates’ prior learning and experience regarding conflict resolution and to explore additional knowledge and skills that could assist them during a conflict situation. By the end of the workshop learners will be able to describe common cause of conflict, understand the difference between verbal and non-verbal forms of ‘communication’, how communication can break down, describe patterns of behaviour they may encounter within the workplace, different warning and danger signs of impending conflict, identify 3 ‘communication models’ that can assist conflict resolution, identify key elements of personal safety and explain the use of ‘reasonable force’